Frequently Asked Questions

Technical Support

Getting Started

Technical Support

What do I do if I have forgotten my username or password?

If you have forgotten your username or password or cannot sign in with an existing username or password, contact Technical Support at: helpdesk@axiolearning.org, (785) 532-0860, toll free at (866) 282-8212 or go to http://support.axiolearning.org/.

What do I do if my popup blocker is blocking content?

Rather than turning off your pop-up blocker, the best solution is to set all Axio sites as exceptions in your pop-up blocker settings.

Internet Explorer Users: On your browser, under Tools select 'Pop-up Blocker' and then 'Pop-up Blocker settings'. In the textbox type *.axiolearning.org and click the Add button. If this does not work, try typing http://*.axiolearning.org and clicking the Add button.

Firefox Users: On your browser, under Tools select 'Options'. Click the Web Features icon then the Add Sites button. Type *.axiolearning.org to allow all Axio related sites.

If you have a tool bar downloaded on your browser from a third-party (Google, Yahoo!, etc.), it may also be blocking content. See the help files of the individual tool bar for further instructions.

Who do I contact for technical assistance?

Contact Technical Support at helpdesk@axiolearning.org, (785) 532-0860, toll free at (866) 282-8212 or go to http://support.axiolearning.org/.

What web browsers work best?

The current version of Internet Explorer or Firefox is highly recommended. Axio has been tested with Firefox, Internet Explorer version 4.0 & above and Netscape Navigator 4.7 and above. Netscape version 6.0 should not be used.

Javascript must also be enabled.

To download the latest version of these softwares go to the Downloads section at http://support.axiolearning.org/downloads.php.

I use a Macintosh, is there anything I need to know about compatability?

The recommended browser for viewing the system on a Mac is the latest version of Safari for Mac OSX.

The Search feature in the Help is not compatible with Mac OS. It is recommended to use the Index feature instead or to print the .pdf version of the Help and use the paper copy as your reference.

If you have Macintosh compatibility questions, contact Technical Support at: helpdesk@axiolearning.org, (785) 532-0860, toll free (866) 282-8212 or go to http://support.axiolearning.org/.

What happens if my computer crashes or I close the browser in the middle of something?

If your computer crashes or you close the browser window, try signing in again to continue. If problems persist, contact Technical Support at: helpdesk@axiolearning.org, (785) 532-0860, toll free (866) 282-8212 or go to http://support.axiolearning.org/.


Getting Started

How do I get an Axio account?

To access Axio, contact us at info@axiolearning.org, (785) 532-AXIO or toll free at (866) 789-AXIO.

Once your account status has been verified, sign in using your username and password. If you do not have a username or are having problems signing in with your username and password, contact Technical Support.

Who do I contact when I want an instance of Axio for my institution?

Get further information and obtain your own instance by contacting Axio at info@axiolearning.org, (785) 532-AXIO or toll free at (866) 789-AXIO.

Should I be concerned with the privacy of information I supply?

Any information submitted to Axio is used by instructors and administration staff only for communication and official institutional purposes. The information is not shared with any unauthorized users or persons outside of Axio Learning.

What kind of security measures are in place?

Security and privacy issues are important to Axio Learning. Axio security solutions comply with rigorous industry standards and are compatible with the widest range of platforms available.

This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. The application is located on secure and dedicated servers.

How do I know if my computer will work with the system?

Different applications may be needed to view files and interact with the system. To check if your computer is configured properly, take the Readiness Test at http://support.axiolearning.org/. Follow the directions in the test to solve any compatibility issues you may encounter.